Job Title: Customer Service Representative

Hours: 8:00 am- 5:00 pm

Status: Non-Exempt

Reports to: Office Manager

Summary: Customer Service, Office Administration and support for the Green Biz Nursery, Landscaping and Maintenance Department.

Support Nursery/ Landscape Department

• Directly supports Department Manager with all administrative needs
• Billing/Statements
  • Process and post any initial payments by credit card
  • End of month billing
    • Make calls for A/R billing and past due accounts
  • Prints statements and invoices and prepares for mailing
• Enter new jobs in customer management software
• Prepares packing slips for plant orders
• Notifies customers of upcoming schedule
• Billing/Statements
  • Process any initial payments by credit card
  • End of month billing
    • Make calls for A/R billing and past due accounts
  • End of month statements

Misc Admin

• • Support Nursery Manager and Operations Manager in administrative duties as assigned
  • Process all department POs
  • Fuel Logs (CSR)
  • Fleet Maintenance (CSR)
  • Journal and follow up on all bids and proposals by adding notes into Real Green
  • Coordinates ordering of supplies for division